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Yokogawa praised for its customer value

Published by , Assistant Editor
World Pipelines,

Based on its analysis of the automation solutions and services market, Frost & Sullivan has recognised Yokogawa Electric Corp. with its 2017 Global Frost & Sullivan Award for Customer Value Leadership.

Each year, Frost & Sullivan presents this award to a company that has demonstrated excellence in implementing strategies that proactively create value for its customers with a focus on improving their return on the investment made in its services or products. The award recognises a company's focus on augmenting the value that its customers receive, beyond simply good customer service, leading to improved customer retention, and, ultimately, customer base expansion.

In response to the shift from layered/hierarchical industrial architectures to networked/integrated architectures, Yokogawa has made several strategic acquisitions to establish its position as one of the prominent solution providers across the process automation industry. These partnerships have allowed the company to deliver bottom line-impacting solutions and services that enhance operational safety, stability, productivity and enterprise resilience.

Recent prominent acquisitions by Yokogawa include: Industrial Evolution, Inc. (December 2015); KBC Advanced Technologies Limited (April 2016); Soteica Visual Mesa, LCC (October 2016). While the company is building its presence in the US, it is also a top-three participant in the Asia-Pacific, Middle East and Europe. Yokogawa is one of the few independent automation companies that is focused on oil and gas companies, such as Shell and Gazprom Neft.

“Yokogawa's strategic acquisitions help drive differentiated customer value by discovering areas of improvement, automating the manufacturing processes, and sustaining these benefits through continuous improvement,” said Frost & Sullivan Consulting Manager, Muthuraman Ramasamy. “Its holistic solution and service portfolios increase the return on capital employed while lowering variability in operational performance.”

“Yokogawa's integrated value proposition allows it to offer end-to-end services across a broad spectrum of vertical markets. For example, KBC Advanced Technologies presents facility simulation, reactor models, pipeline simulations, flow modeling and fluid modeling, and KBC Co-Pilot ProgramTM, in addition to value-added services centered on the end-user's business, possible operational improvements, and employee performance," noted Ramasamy.

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